The Veterinary Specialty Center of Delaware (VSCD) understands that pet emergencies are unplanned and can result in financial difficulties, so we provide a number of payment options to assist.
We accept cash, check, MasterCard, Visa, Discover, and CareCredit, which is a service that will set up a payment plan for families. We do not accept American Express.
Our hospital policy is that payment is due at the time of service. We can also help you apply for Care Credit financing and information is available at our front desk. There is no hospital-administered financing program.
If you have pet insurance, payment to VSCD is still due at the time of service. Please contact your insurance company regarding reimbursement—we are happy to help you complete the forms and submit after your pet’s care.
If your pet is admitted to our hospital, you will be provided with a written estimate of costs for your pet's hospitalization, testing, surgery, or other procedures, noting a low and high end for proposed treatment. Depending on the nature of your pet’s specific medical treatment while under our care, actual costs sometimes vary. On admission, payment of a deposit of 75% of the low-end of the estimate is required. During your pet’s stay with us, we will attempt to inform you as soon as possible if the cost will exceed the high end of projected costs by 25%.
Upon your pet’s discharge, you will be provided with a formal invoice noting all expenses incurred during your pet's stay with us. The balance for your pet’s care is to be paid at this time.
If you have any questions on our payment policies, please contact the Veterinary Specialty Center of Delaware directly.